Refund policy

Digital Product Policy

Because all products in this store are digital audio files delivered instantly upon purchase, we do not accept returns, exchanges, or refunds. Once a file has been downloaded or the link has been accessed, the sale is considered final.

Exceptions & Technical Support

If you experience an issue with your download (such as a corrupted file or incomplete access), please contact us at cozynestaudios@gmail.com within 7 days of your purchase. We’ll be happy to assist you in resolving the problem and ensuring you receive the content you purchased.

Unauthorized Purchases

If you believe your purchase was made in error or through unauthorized use of your payment method, please reach out immediately. We may ask for verification details and reserve the right to deny refund requests in cases where content has already been accessed.

By purchasing from this store, you agree to these terms.